Customer Service Representatives (Research/Survey)

POSITION OVERVIEW

MCI is a tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across a variety of industries. We operate a large call center footprint with on‑site and remote agents powered by advanced technologies to enhance customer journeys, drive scalability and reduce costs.

We are hiring Customer Service Representatives (Non‑Voice) who will provide support to offshore clients via email and chat. The role requires professional, empathetic, and efficient interaction with customers while maintaining high quality and first‑contact resolution.

POSITION RESPONSIBILITIES

• Respond to customers via email and chat in a courteous, timely, and professional manner.
• Understand customer needs, resolve inquiries, and strive for first‑contact resolution whenever possible.
• Research systems to retrieve or update information, co...