Customer Service Representatives (Research/Survey)

Customer Service Representative (Research/Survey)

Location: Angeles City, PH.

Contract: 5‑month on‑site consultancy with the possibility of renewal based on performance.

Key Responsibilities

• Conduct outbound calls to survey participants using predefined scripts and questionnaires.
• Collect and document participant responses regarding demographics, preferences, purchasing habits, and market insights.
• Record, encode, and assess survey data accurately for client reporting.
• Explain survey objectives and methods to participants clearly and professionally.
• Verify and resolve inconsistencies in responses to ensure data accuracy.
• Identify challenges in data collection and elevate issues when necessary.
• Build rapport with respondents while maintaining professionalism and customer engagement.
• Handle sensitive participant information with discretion and in compliance with data prot...