Customer Service Representatives

We are looking for Customer Service Representatives (CSR) to support our operations. This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone and/or digital channels
• Resolve customer inquiries, issues, and service requests efficiently
• Provide accurate information regarding AT&T products and services
• Maintain high customer satisfaction through professional communication
• Follow established processes and compliance guidelines
• Meet KPIs such as productivity, quality, and customer experience metrics

Requirements

• 6 months to 3 years of experience in Customer Service.
• English Advanced level.
• High School graduated.
• Professional customer service skills: solution...