Customer Service Representatives

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role is ideal for fresh graduates or career starters , as no prior CSR experience is required. You will handle customer inquiries across voice and non-voice channels, ensuring a smooth, professional, and positive customer experience while supporting various functions such as customer care, sales support, and basic troubleshooting.

Key Responsibilities

• Handle inbound and outbound customer interactions via voice and non-voice channels (chat, email, etc.)
• Provide accurate information and resolve customer inquiries in a timely and professional manner
• Assist customers with account-related concerns, billing inquiries, and basic troubleshooting
• Encode, update, and maintain accurate customer records in the system
• Perform data entry, account verification, and trans...