Found Description
Responsibilities
- Provide exceptional customer service by addressing customer inquiries and concerns related to financial or insurance products promptly.
- Assist customers with product or policy inquiries, account or order processing, and issue resolution.
- Maintain a high level of knowledge about company products, services, and basic financial/insurance processes to provide accurate information.
- Document customer interactions, transactions, and feedback for compliance, quality assurance, and continuous improvement.
- Collaborate with team members to enhance the overall customer experience and service delivery.
Job Requirements
- Fresh graduates are welcome to apply
- BPO calls/voice support experience (financial services or insurance accounts is a big plus)
- Excellent interpersonal and English communication (written and verbal) skills
- Strong customer service orientation an...
Ready to Apply?
Submit your application for Customer Service Representative | w/14th month pay at Confidential
Apply Now