Customer Service Representative (Voice)

Position Overview

We’re looking for a skilled and motivated Customer Service Representative (Voice) to join our growing team and deliver exceptional support to offshore clients. In this role, you’ll manage inbound and outbound calls, helping customers with professionalism, empathy, and efficiency.

Key Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner.
• Listen actively to understand customer needs and provide effective solutions.
• Research systems to locate or update information and collaborate with other departments when needed.
• Follow all client processes, scripts, policies, and procedures with accuracy.
• Use knowledge base and training resources to resolve customer inquiries effectively.
• Ensure first‑call resolution through troubleshooting and problem‑solving.
• Accurately document and process customer interactions.
• Handle sensitive...