Customer Service Representative (Voice or Non Voice)

As a Resident Support Coordinator, you will be the first point of contact for our residents, providing exceptional support email and text. Your role will focus on ensuring residents have a smooth and positive experience by addressing their inquiries, resolving concerns, and collaborating with internal teams to provide timely solutions.

Your problem-solving skills, empathy, and ability to communicate effectively will make you an essential part of the team, ensuring our residents feel valued and supported at every step of their journey with us.

Ready…set…go! In a typical week you can expect to review, analyze, and address 200+ resident inquiries ranging from questions about a lease, to billing disputes, to maintenance concerns. If you love to run, you’ll thrive. Efficiency is the name of this race, as we never settle for sub-standard communication, but require you to handle multiple cases each and every hour.

Key Responsibilities

• Resident ...