Customer Service Representative (Voice)

Angeles City, PH

We are seeking a Customer Service Representative (Voice) to join our team and deliver exceptional support to offshore clients. The role involves managing inbound and outbound calls with professionalism, empathy, and efficiency.

Key Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner.
• Listen actively to understand customer needs and provide effective solutions.
• Research systems to locate or update information; collaborate with other departments when needed.
• Follow all client processes, scripts, policies, and procedures with accuracy.
• Use knowledge base and training resources to resolve customer inquiries effectively.
• Ensure first-call resolution through troubleshooting and problem-solving.
• Accurately document and process customer interactions.
• Handle sensitive customer data with discretion and confidentiality....