Customer Service Representative (Tijuana)

A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.
Innovation, inclusivity and teamwork are a part of our DNA.
About the Role
The
Customer Service Representative
is a single point of contact for HARMAN Professional internal and external customers.
Responsibilities include extensive customer contact, problem‐solving and analysing customer information, reviewing business procedures, and making recommendations, warranty claims, customer payments, service requests, and parts order entry.
What You Will Do
Maintain daily communications with customers as directed, to ensure successful case resolution and proper follow‐up leading to customer satisfaction.
Pro-Actively communicate with customers regarding the status of their orders and repairs.
Organize and Prioritize requests.
Effectively communicate return and repair procedures to customers.
Effectivel...