Customer Service Representative/Technician 1 Monitoring Service

JOB TITLE: Technician 1, Monitoring Service

JOB OBJECTIVE

This position is required to perform basic and advanced support for alarm management and to

professionally handle, monitor and process refrigeration and HVAC alarms, including but not limited to: diagnosing, interrogating, troubleshooting via connecting to customer software, relaying refrigeration / HVAC alarms, and other customer requests pursuant to customer specifications for a 24/7 department operations.

This position is also required to answer inbound calls, service requests, confirm work orders, perform graph analysis and troubleshooting of refrigeration and HVAC alarms of Basic and Resolution Food Retail customers.

MAIN DUTIES

ALARM MANAGEMENT & SMART DISPATCH

• Responsible for interrogation of refrigeration and/or HVAC alarms received and diagnosing them

based on Service Level Agreement with external customers

• Deliver alarm infor...