Customer Service Representative

On-site - Taguig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Handle inbound and outbound calls, emails, and chat inquiries from customers
• Provide product, service, and account-related information accurately and clearly
• Resolve customer concerns in a timely and professional manner
• Process orders, returns, refunds, or service requests based on company guidelines
• Document all interactions properly in the system
• Meet required KPIs such as AHT, CSAT, quality, and productivity targets
• Coordinate with internal teams (billing, logistics, technical support) to resolve complex cases
• Ensure compliance with company policies and data privacy standards
• Adapt communication style based on customer location and cultural background
• Participate in training and continuous improvement activities

Basic Requirements

• At least finished Seni...