Customer Service Representative

Assist customers via inbound calls received for account requests/inquiries:

• Payment Center
• Positive Pay: Check positive pay, ACH positive pay, reverse positive pay

Business Account Closure

ACH & Wire:

• Wire PIN acknowledgement
• ACH return/settlement

Additional Account Support

• Add user to Payment Centre
• Add/remove accounts
• Account maintenance

Service & Quality Responsibilities

• Meet required criteria for call quality standards
• Maintain customer relations with a high degree of internal and external customer service
• Possess effective problem‑solving skills to ensure timely problem recognition and resolution
• Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures
• Record and upda...