Customer Service Representative

Customer Service - Business to Business Agents

Shift Timings:

Australian/New Zealand shift, Mon to Friday, 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts as per business and client requirements. Work as per TCS working policy.

Domain and Primary Requirement:

• Strong experience in customer service operations within manufacturing / supply chain environments
• Hands-on experience in end-to-end order management – order entry, validation, amendments, and fulfillment in SAP
• Proficiency in CRM tools for case management, customer communication, and SLA tracking
• Ability to manage customer inquiries, documentation requests, pricing coordination, and issue resolution
• Experience in handling credits, returns, and exception management with proper validation and audit documentation
• Strong understanding of manuf...