Customer Service Representative

Overview

The Customer Service Representative (CSR) provides timely and professional support to players by resolving in-game issues, account concerns, payment inquiries, and technical problems while delivering an excellent player experience.

Responsibilities

• Respond to player inquiries via email and live chat in a timely and professional manner
• Resolve customer complaints, concerns, and technical issues efficiently
• Maintain accurate and detailed records of customer interactions and resolutions
• Escalate complex or unresolved issues to the appropriate internal teams
• Follow company procedures, service standards, and quality guidelines (SOPs)
• Resolve issues related to game accounts, logins, in-game purchases, rewards, and bugs
• Provide clear guidance on game mechanics, features, events, and updates
• Communicate planned maintenance, known issues, and system updates clearly to players
• Ens...