Customer Service Representative

We are looking for a friendly and reliable Customer Service Representative to join our e-commerce team. You will be responsible for helping customers with their orders, answering questions, and solving problems to ensure they have a great experience with our online store.

(Shopee, Lazada & TikTok) Key Responsibilities

• Assist Customers : Answer customer inquiries about orders, products, and services via chat or call (if needed).
• Resolve Issues : Handle customer complaints or concerns, offering solutions and ensuring satisfaction.
• Process Orders : Help customers track their orders, process returns, exchanges, and refunds as needed.
• Provide Product Information : Share accurate details about products, shipping, payment options, and promotions.
• Maintain Records : Keep accurate records of customer interactions and transactions.
• Collaborate with Teams : Work closely with other dep...