Customer Service Representative

Job Description

We are seeking a proactive, sales-oriented, and customer-focused individual to join our team as a Customer Service & Sales Representative. This role goes beyond handling inquiries—it is about building strong customer relationships, driving sales opportunities, and ensuring an exceptional customer journey. The position will involve engaging with customers across multiple channels including Facebook, TikTok, Instagram, and our e-commerce platforms.

Responsibilities

• Respond promptly and professionally to customer inquiries, messages, and comments across Facebook, TikTok, Instagram, and e-commerce channels.
• Address product questions, order concerns, returns, and general inquiries while actively promoting product features and upselling or cross-selling when relevant .
• Monitor social media and e-commerce platforms daily to ensure timely, friendly, and solution-focused interactions .
• Convert inquiries...