Customer Service Representative

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Overview

THE ROLE:

To attend to Member Operations tasks for Members supporting the Back Office tasks for the Philippines Member Services team. Able to provide training to new joiners via buddy system and share experience with rep I. Participate in ad hoc projects, events, UAT (user acceptance testing), and provide suggestions/ feedback for process improvement.

Responsibilities

• Support day-to-day activities of Member Operations through effective communication with the Members Services team and Members via telephone and other channels of communication.
• Perform tasks to meet Members' needs, including record management, refunds, repurchases, order audits, and after-sales support.
• Support new employees with knowledge sharing and guidance during their initial weeks or months.
• Participate in ad hoc projects, events, UAT (user acceptance testing), and pr...