Customer Service Representative

Key Responsibilities

• Answer incoming customer calls in a timely and professional manner
• Make outbound calls as required for follow-ups, surveys, or account updates
• Identify customer needs and provide appropriate solutions or information
• Resolve customer complaints and issues with patience and empathy
• Accurately document customer interactions in the system
• Escalate complex issues to supervisors or appropriate departments
• Meet or exceed call handling, quality, and performance targets
• Maintain up-to-date knowledge of products, services, and company policies
• Follow call center scripts, procedures, and compliance guidelines

Qualifications

• High school diploma or equivalent (associate’s or bachelor’s degree preferred)
• Previous customer service or call center experience is an advantage
• Excellent verbal communication and active listening skill...