Customer Service Representative

General Functions & Tasks

To Support Internal and External Customer

• Provide quotation and address inquiries (availability, price, Lead Time, etc.) from customers.
• Receive, process, and expedite parts orders.
• Communicate with customer the needed purchase order or down payment and full payment prior to ordering or delivery.
• Provide regular update on customer orders status.
• Process and coordinate releasing (including invoicing) of received orders for delivery to site or customer delivery address.
• Process replenishment order from project sites other than OceanaGold in Didipio.
• Coordinate with factory, logistics and DI documents required for the ordered goods. (example: NTC permit, DOE, Dangerous goods, etc.)
• Address inquiries on availability, price, lead time, etc.
• Provide regular delivery status update.

Related Logistics

• Review all inbound document,...