Customer Service Representative

Responsibilities/Duties 职责/权限:      

• Perform full order fulfillment function with timely deliverables

及时完成订单的交付

• Raise purchase order

申请采购订单

• Raise and review RFQ

申请并审核RFQ

• Coordinate customer, planner, and production and expedite delivery arrangement

协调客户、计划员和生产，并加快交货安排

• Handle customer enquiries, complaints with appropriate level of customer satisfaction

处理客户咨询，客户投诉，使客户满意

• Communicate and provide timely responses between customer, sales/FAE, operation, and factory

与客户、销售/FAE、运营和工厂沟通并提供及时的响应

• Track business activities, generate reports and perform administrative duties as stipulated by CSR manager

根据CSR经理的要求跟踪业务活动，生成报告并履行行政职责

• Work internally with sales/FAE to support sales activities

• 与销...