Customer Service Representative Sr

Descripción y detalle de las actividades
**Duties and Responsibilities**:
- Manage a high volume of incoming phone calls.
- Identify and assess customers' needs to achieve resolution.
- Build sustainable relationships and trust with customer accounts.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Experiência y requisitos
**Requirements**:
- Advanced level of English (Read, written and spoken).
- Proven customer support experience or experience as a Client Service Representative.
- Track recor...