Found Description
The Customer Service Representative position processes transactions routed to Customer Service Tickets queue. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries.
**Essential Job Duties and Responsibilities**
- Create and manage Warranty, Returns, Credit/Debit, Portal, Tailgate and Consignment orders in SAP in a timely manner according to established goals and standard processes.
- Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing.
- Job duties include handling internal and external customer requests received via phone.
- Abitlity to strictly follow documented Customer Service processes, to ensure to ensure correct billing in AR, and to meet SAT requirements.
- Follow correct processes to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
**Essential Job Duties and Responsibilities**
- Create and manage Warranty, Returns, Credit/Debit, Portal, Tailgate and Consignment orders in SAP in a timely manner according to established goals and standard processes.
- Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing.
- Job duties include handling internal and external customer requests received via phone.
- Abitlity to strictly follow documented Customer Service processes, to ensure to ensure correct billing in AR, and to meet SAT requirements.
- Follow correct processes to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
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