Customer Service Representative – Spanish Bilingual (On-site, Graveyard Shift)

Customer Service Representative – Spanish Bilingual

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative – Spanish Bilingual. In this role, you will be responsible for receiving, initiating, documenting, and handling product/services-related transactions over the phone, chat, and email with customers. Your primary objective will be to effectively respond to client concerns and queries with courtesy and professionalism while delivering a positive customer experience. Strong interpersonal skills, professionalism, courtesy, friendliness, empathy, and maintaining accurate reporting on daily calls and service levels are essential for success in this position.

Responsibilities

• Receive, initiate, document, and handle product/service-related transactions over the phone, chat, and email with customers.
• Review and master product/service-related systems and materials per customer.
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