Customer Service Representative

OBJECTIVE AND MAIN TASK OF THE FUNCTION

Processes orders and handles questions, providing information on delivery times and stock situation. Accounting support.

TASKS

• Order processing and follow-up in contact with logistic company in the territory.
• Contact with customers
• Customer service (handle questions and complaints) in English, providing information on delivery times and stock situation
• Answer and forwarded incoming phone calls
• Active collaboration with the product specialist to provide assistance. Back-office support for the sales team in the territory.
• Active collaboration with the lead office
• Managing appropriate filing system to conform to auditing requests
• All-round administrative help to direct management and product specialists (mailings and diverse correspondence in English)
• Sales data analysis in the territory
• Accounting support