Customer Service Representative - Spain

Your Job

The Customer Services Representative will be the frontline contact for Brooks Spanish retailers. You will be responsible for upholding the established standards of customer service excellence set by the Brooks Spanish team while always looking for opportunities to excel. Brooks Customer Services meet the needs of the retailer by building strong relationships and supporting them through order processing, tracking and reviewing performance against KPI’s as well as product explanation. Customer Services also communicate daily with Finance, Sales, Operations and Marketing, being an important line of communication for colleagues on the road.

1) Accurate entry and tracking of customer orders

• Respond to reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner on all ways of communication.
• Enter Future Orders through different systems and ensure they are shipped timely and...