Customer Service Representative

Job Summary:

Join our team to deliver exceptional customer service by managing enquiries, resolving issues, and supporting smooth daily transport operations.

Responsibilities:

• Be the primary point of contact for customers and stakeholders, delivering professional and responsive customer service.
• Handle enquiries, provide timely updates, and work closely with the Operations team to ensure smooth service delivery.
• Resolve customer feedback and complaints promptly by coordinating with internal teams and following up effectively.
• Coordinate communications during service disruptions or emergencies, ensuring stakeholders are kept informed.
• Maintain accurate customer records, service reports, and CRM data.
• Support continuous improvement initiatives to enhance customer satisfaction and service quality.

Requirements:

• Diploma in any discipline with a...