Found Description
Job Description
- Promptly label and respond to global customer feedback received through the app help center or email.
- Escalate abnormal cases to the relevant departments, follow up, and ensure a closed-loop resolution for customer issues.
- Maintain key customer service performance metrics, including response time, labeling accuracy, and user satisfaction.
- Collect and analyze customer feedback, providing actionable insights to improve the product and overall user experience.
- Monitor and manage app reviews on Google Play and the Apple Store.
- Support ad-hoc projects and process improvements as needed to meet business goals.
- Minimum one year of experience in customer service, user operations, or a related role.
- Strong written and verbal communication skills in English; proficiency in Mandarin is a plus.
- Willingness to work rotational shifts, including weekend...
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