Customer Service Representative

**Position Title**:
Customer Service Representative
**Category/Shift**:
Salaried Full-Time
**The Job You Will Perform**:
- Communicate with customers, estimate and enter orders, and perform other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping.
- Has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.
- Responsible for multiple accounts of small to medium customers with high complexity.
- Take customer orders from accounts managers or directly.
- Place orders for purchases of materials and supplies to be used in production.
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any questions or concerns.
- Process purchase orders, coordinate account credits, and maintain customer data.
- Work with production staff and utilize system to achieve on-time customer...