Found Description
Angeles City, Philippines
Position Overview
Customer Service Representative
Key Responsibilities
- Engage with customers via inbound and outbound calls, providing friendly and professional support.
- Actively listen to customer concerns and deliver effective, timely resolutions.
- Use internal systems to manage accounts, process claims, and retrieve information.
- Identify opportunities to upsell or upgrade products and services.
- Clearly explain products, services, and processes to customers.
- Escalate complex issues to the appropriate team when needed.
- Strive for first‑call resolution through strong problem‑solving skills.
- Stay current with training, meetings, and process updates.
- Maintain excellent attendance and punctuality.
Qualifications
- Must be 18 years or older.
- High school diploma or equivalent.
- Strong written...