Found Description
Customer Service Representative (SAAS-PTCSRNS)
About the job Customer Service Representative (SAAS-PTCSRNS)
Position: Customer Service Representative
Number of hours: 10-20 hours/week, Night shift
Job duration: Project-based
Work Location: Onsite; Lagro, Quezon City
Tasks required:
- Answer incoming messages/tickets and conduct follow ups on customers with inquiries
- Attract potential customers by answering product and service questions and suggesting information about other products and services
- Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Maintain customer records by updating account information
- Maintain financial accounts by processing cus...
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