Customer Service Representative

Responsibilities

• Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
• Provide accurate information and resolve customer issues in a timely and professional manner.
• Document customer interactions and update account information using internal systems.
• Escalate complex issues to higher-level support or back-office teams when necessary.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Meet or exceed customer satisfaction and quality metrics.

Qualifications

• At least 2 years in college or completed a vocational/short course.
• With or without BPO experience (experience in financial accounts is a plus).
• Good English and Filipino communication skills.
• Strong problem-solving skills and attention to detail.
• Willing to work ons...