Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.
**Key Responsibilities**:
- Resolve customer issues and complaints with empathy and efficiency.
- Provide accurate information about products and services.
- Process orders, returns, and exchanges.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer needs are met.
- Identify opportunities for improving customer experience and provide feedback to management.
- Stay up-to-date with product knowledge and company policies.
**Qualifications**:
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in a customer service role (3 - 6 months)
- Excellent communication and interpersonal skills.
- Strong problem-solving abil...