Customer Service Representative

Overview

Customer Service Representative - Hybrid
Medellín, Antioquia, Colombia

As a Customer Service Representative, you'll be part of our Tools & Outdoor team working as a hybrid employee.

Responsibilities

• Effectively and professionally handle all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting Stanley Black & Decker's Key Performance Indicators (KPIs).
• KPIs measured will include abandonment rate and answer time.
• Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
• Consistently improve and manage customer communication flow on promotions and product information.
• Update, maintain, and analyze customer account profiles.
• Maintain working knowledge of all company products, services, and promotions.
• Assist in training new employees in addition t...