Customer Service Representative

Role – Call Center agent

Location – Paseo de la Reforma 342 piso 20, 06600, Ciudad de Mexico (Onsite)

Type: Full time

25 Position open role

Note: Drug test is required for this role

Key Responsibilities:

• Handle inbound voice calls with professionalism & empathy.
• Support customers with, Credit Cards (including lost/stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interactions in client systems.

Requirements:

• 6-9 months of call cente...