Customer Service Representative (Remote)

Respond to customer inquiries promptly and accurately through chat platforms
- Handle complaints professionally, escalate unresolved issues, and ensure proper documentation
- Provide accurate information regarding ongoing promotions, benefits, and platform procedures
- Monitor, follow up, and ensure resolution of customer requests
- Use backend and frontend systems to assist customers
- Communicate system-related issues to the team lead quickly
- Collaborate internally with relevant departments such as finance or tech support
- Adhere to customer service policies and data protection standards
- Prioritize multiple chats and manage time effectively during high-volume periods
Pay: $10,229.96 - $21,190.75 per month
Work Location: Remote