Customer Service Representative

We are currently hiring for one of the Logistics - MNC Client - one of the worlds largest network for Logistics & Shipments. Work Location: DLF Cybercity, Gurgaon Role Name: Customer Service Agent - Inbound US Process Work Days: 5 days working (rotational offs) - all night shift role. Work Timings: Between 05:30 PM IST to 04:30 AM IST - Rotational Interview: Face to face only (so share resume only if you are available inperson) to attend Compensation to expect: upto 6 LPA max Night Shift Allowance Cab facility* Responsibilities Communicate with US customers via phone & assist them on queries / escalations raised. Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications: At least 6 months - 5 years' of relevant work experience in Voice process. Minimum Graduate Completed (do not apply if results awaited / if no Degree certificates) Excellent phone etiquette ...