Found Description
Role Purpose
We are looking for Customer Service Representative (CSR) to support our operations. This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience.
Key Responsibilities
- Handle inbound and/or outbound customer interactions via phone and/or digital channels
- Resolve customer inquiries, issues, and service requests efficiently
- Provide accurate information regarding AT&T products and services
- Maintain high customer satisfaction through professional communication
- Follow established processes and compliance guidelines
- Meet KPIs such as productivity, quality, and customer experience metrics
Requirements
- 6 months to 3 years of experience in Customer Service
- English Advanced level
- High School graduate
- Professional customer service skills: s...