Customer Service Representative

Responsibilities

• Enter and maintain customer orders accurately in the ERP system. Follow standard SOPs for order creation, changes, confirmations, and delivery alignment. Monitor order blocks, missing information, and routine pricing issues and escalate when needed.
• Manage daily customer inquiries regarding order status, delivery, documentation, or general requests. Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues. Support onboarding of new customer accounts by following defined procedures.
• Ensure adherence to global OM processes, quality requirements, and customer‑specific guidelines. Maintain accurate documentation to support internal controls and audits.
• Partner with CSB, COD, Supply Chain, and Finance to secure smooth order‑to‑cash flow. Escalate non‑standard cases to Senior CSR or the team manager as appropriate.
• Support updating daily trackers, backlog reports, or cus...