Found Description
UnifyCX Quezon City, National Capital Region, Philippines
Overview
UnifyCX is looking for an extraordinary Customer Service Representative to join our motivated and ambitious team. This role focuses on retaining and strengthening relationships with our valued customers by addressing their concerns, identifying solutions, and promoting service loyalty. By understanding customer needs and delivering personalized solutions, you will play a vital role in reducing churn and fostering long-term customer satisfaction.
Responsibilities
- Engage with customers of an e-commerce platform that offers products from independent artists, such as holiday cards, invitations, gift items, and home décor, assisting mainly with order tracking, returns, and order modifications.
- Effectively handle escalated issues, offering prompt and satisfactory resolutions to build customer trust and loyalty.
- Promote additional products, services, or upgrad...