Customer Service Representative

Responsibilities

• Handle inbound/outbound customer calls for voice support
• Investigate and conduct root cause analysis for inquiries received from patients and patient representatives
• Responsible for accurately documenting steps taken and next steps needed to provide resolution.

Qualifications

• College graduate with/without work experience.
• At least 2 years in college (72 units) with 6 months BPO or customer service related experience.
• Good communication skills
• Amenable to work onsite (Bridgetowne, QC site)