Customer Service Representative- Quezon City

Overview

Customer Service Representative - Quezon City

Employer: E-Solutions IT Services

On-site - Quezon City | 1-3 Yrs Exp | High/Senior High School | Full-time

Job Description

We are looking for a dedicated and customer-focused Customer Service Representative with at least 1 year of experience in handling client inquiries and providing excellent support. The role involves assisting customers via phone, email, or chat, resolving issues efficiently, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries promptly through phone, email, or chat channels.
• Provide accurate product/service information and address customer concerns.
• Handle complaints professionally, ensuring timely resolution and customer satisfaction.
• Process orders, forms, applications, and requests as needed.
• Maintain and update customer records in the system. <...