Customer Service Representative

About Us

We are a global climate technologies company engineered for sustainability. We create efficient residential, commercial, and industrial spaces through HVACR technologies and protect temperature‑sensitive goods throughout the cold chain.

Responsibilities

• Provide professional and efficient customer service using defined processes, tools, and systems, including pricing and availability, purchase order entry, order status, shipment status, product lead times, callback/follow‑up, call cross‑reference, general product information, and logistics.
• Resolve customer concerns by expediting orders, correcting invoices, handling return goods authorizations/directions, managing special build and drop‑off orders, and correcting missing or incomplete purchase orders. Handle customer complaints related to missed shipments, incorrect drop‑offs, and credit requests.
• Maintain efficiency by ensuring accuracy in interaction handling and maintain...