Customer Service Representative

Overview

A customer service representative's primary duty is to deliver great customer service. They often have the following customer service responsibilities.

Responsibilities

• Listen to customers' questions and concerns and provide answers or responses.
• Handling customer complaints and troubleshooting issues with products or services.
• Following up with clients or customers by phone, chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that benefit them
• Escalating queries and concerns when necessary
• Updating customers records following each contact
• Staying up to date on the latest products and services an organization provides

Qualifications

• Bachelor's degree in Business Administration or any re...