Customer Service Representative

Customer Service RepresentativeEl puesto es responsable de capturar, registrar y gestionar pedidos de clientes, monitorear la ejecución, manejar peticiones y reclamaciones, apoyar las ventas y aplicar mejoras en los métodos de trabajo.KEY EXPECTED ACHIEVEMENTSManage Order & deliveryCaptures, records and commits customer orders according to customer needs, agreement and defined service levelProposes product alternatives in case of phase-out or shortageIf relevant, optimizes, plans and coordinates the delivery with customers and partnersMonitor ExecutionHandles customer orders portfolio and monitors executionLiaise with the relevant partners to ensure on-time deliveries and service commitmentProactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customerInforms and follows up with customersManage RequestCaptures customer's requests & claimsAnalyses and provides issue resolution or appropriate ...