Customer Service Representative (Portuguese)

Overview

Customer Service Representative – Portuguese Bilingual to join our Client Services Operations Team and help shape the future of global commerce.

Responsibilities

• Respond to customer inquiries across multiple channels and provide timely, accurate resolutions.
• Manage payment and account-related concerns, investigate issues, and escalate complex cases when necessary.
• Maintain knowledge of products, policies, and procedures while collaborating with internal teams to support customer needs.
• Handle routine service requests, account inquiries, and customer concerns while ensuring a positive customer experience.
• Resolve Tier 1 payment and account-related requests, including but not limited to card activations, payment inquiries, and name or address updates.
• Utilize client-provided systems, documentation, and processes to provide accurate resolutions.
• Enter and maintain required customer...