Customer Service Representative (Pooling)

Customer Service Representative (Pooling)

Sequential Tech

Share

Job Description

To provide customer service solutions to Sequential Tech client's customers through communication channels and deliver outstanding customer experience to each unique call; clearly document all transactions with these customers in the relevant software systems; to maintain a high level of program and product knowledge in order to provide the best value based sales solution to the customer.

Responsibilities

• Receive calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Creates cases for employee inquiries and questions outside scope.
• Educate callers on client processes whenever necessary.
• Keeping records of customer interactions, transa...