Found Description
We are seeking a proactive and customer-focused Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, ensuring a smooth and positive experience across multiple communication channels.
Key Responsibilities
- Respond promptly and professionally to customer emails regarding order status, product inquiries, and general concerns
- Provide real‑time assistance through Shopify live chat, delivering accurate and helpful solutions
- Manage and respond to messages, comments, and inquiries on Facebook and Instagram
- Maintain a high level of customer satisfaction through clear communication and problem‑solving
- Escalate complex issues when necessary and follow up to ensure resolution
Requirements
- Hands‑on experience with Shopify, email support systems, and social media platforms (Facebook & Instagram)
- Strong written English comm...