Customer Service Representative

We’re looking for a confident, reliable, and tech-savvy Customer Service Representative to join our team. In this role, you’ll use a variety of communication platforms to engage with leads via SMS with the goal of scheduling in-person appointments. You’ll manage multiple conversations at once, assist in tracking lead responses, update call records, and ensure that all client‑facing communication is timely and effective.

This role is ideal for someone who excels at written communication, enjoys a fast‑paced and structured environment, and is comfortable navigating multiple tools and systems throughout the day.

Key Responsibilities

• Communicate professionally with U.S.-based clients and team members
• Follow up with clients via SMS regarding scheduling queries
• Maintain and organize internal spreadsheets, trackers, and project docs
• Ensure consistent and professional communication with all clients
• Support the daily ...