Customer Service Representative

# Customer Service RepresentativeCustomer SuccessPhilippinesFull TimeWe are seeking a high-energy, solutions-oriented Customer Service Representative to join our dynamic team. In this role, you won't just be answering phones; you’ll be a brand ambassador responsible for delivering seamless support experiences. Whether you’re troubleshooting a technical glitch, navigating an e-commerce order, or identifying a sales opportunity, your goal is to turn every interaction into a positive lasting impression.* **Omnichannel Support:** Engage with customers via phone, email, live chat, and social media to resolve inquiries efficiently.* **Problem Resolution:** Diagnose and troubleshoot technical issues or shipping discrepancies with a focus on first-contact resolution.* **Account Management:** Maintain accurate records of customer interactions, processing returns/exchanges, and updating account information in the CRM.* **Consultative Upselling:** Identify customer needs and suggest relevant prod...