Customer Service Representative

We are looking for a Customer Service Representative to work onsite in Metro Manila.

What does a CSR do?

A customer service representative (CSR) helps build a relationship between a business and its customers by providing information, answering questions, and resolving complaints:

Provide information

• CSRs provide information about products and services. They may also offer products and services.

Answer questions

• CSRs listen to customers' questions and concerns and provide answers or responses. They may do this via phone, email, social media, or chat.

Resolve complaints

• CSRs address and resolve customer complaints or concerns in a professional and timely manner. They may provide appropriate solutions and alternatives within the time limits.

Process requests

• CSRs take orders, calculate charges, and process billing or payments. They may also handl...